Sales and Support

(540) 639-9319

  Welcome to the crew! We think it's nice to be able to see the friendly faces of the people that you will meet when you come to Eleven West! And if you call or email us, you will have a face to go with the name! We are family here at Eleven West and we want you to feel a part of that family! To learn even more about us, visit our ABOUT US Page!

John Giesen

John was born and raised in Radford, Virginia. He graduated from Radford High School in 1975 and attended Roanoke College, graduating in 1979 with a Bachelor of Arts. He then attended Virginia Tech and Radford University to work on a MBA. John is married to Dana and has two wonderful children, Jake and Laura. John has been President of Eleven West since 2008 and has a passion for the company, especially in the customer service and quality production arenas. When not at work, John enjoys running, golf, dogs, and spending time with friends and family.

Dana Giesen

Dana, an army brat, moved to Radford, Virginia in the mid 70’s. After graduating from Radford High School she attended Marietta College and graduated from Radford University in 1985. She joined Eleven West in 1994 and works primarily with the FBI, DEA, and USMC accounts at Quantico, Virginia. She is also heavily involved with many Radford University and Virginia Tech customers.

Lee Wolfe

Lee is a customer service rep that mostly handles recreation, team, university and school sales, along with a plethora of others. Born and raised in Pulaski County, Virginia, she is married to Mike and is a step-mom of three: Michael, Makayla, and Matthew. She is also the “Dog Mom” of Magnus, a rescue mixed-breed. In her off time, Lee is very involved in the Pulaski County chapter of the United States Junior Chamber International (Jaycees), and a big supporter of Camp Virginia Jaycees in Blue Ridge, Virginia. During the summer, Lee is an avid baseball fan and a season ticket-holder at the Historic Calfee Park in Pulaski. She also enjoys spending time with her mom, Patty.

Marcia Luzier

Marcia is a very experienced customer service representative and assistant to Dana. Marcia grew up in Fairlawn, Virginia and attended the local schools. She has been with Eleven West for 12 years in the Sales Department. In her spare time, Marcia enjoys genealogy and crafts.

Hope Galloway

Hope was born in Arizona and raised in Hickory NC. She graduated from St Stephens High in 2000. Hope has her Associates degree in Criminal Justice and continued with Bachelors degree in Criminal Justice with Lees McRae College in Banner Elk NC. She is married with 2 children. The Family made the move to Radford in August of 2017 and she joined Eleven West that October. Hope started as a receptionist and quickly became a customer service representative. She is now also the administrative assistant to Dana Giesen.

Laura Sanchez

Laura is the Greek representative here at Eleven West, and is also  involved with the Greek community at Radford University.

Contact us

Eleven West

6598 New River Road

Radford, VA 24141

Phone: 1-540-639-9319

Hours: 8:30 am - 5:00 pm EST M - F


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