Eleven West FAQs

If you have questions that are not answered below, please contact us!

What sets you apart from your competition?
We are committed to quality, customer service, competitive pricing, and delivery. We offer a 10 point inspection on all orders and are registered with GSA and eVA.

How long does it take to complete an order?
Our normal turn-around is 10 business days, although your order may be completed sooner depending on the schedule. There are certain times of the year such as the start/end of the school year and college semesters, holidays, etc. where we tend to be a little busier than normal, which can affect turn-around time. We suggest contacting us as early as possible, we can even place a save date into our system to ensure that you will have what you need in time. Specialty items can take longer depending on the product.

Are rush orders accepted?
Absolutely, we try our best to work them in around our schedule although additional fees may apply.

How do you ship?
We will ship via UPS, Fed Ex or most any carrier and method you would choose.

I only have an idea for my design, can your art department help?
Yes, our art department has plenty of experience working with customers to help turn an idea into a usable design for printing or embroidery. We also suggest checking out our design studio for inspiration!

I’m looking for a promotional item to give away during a trade show, can you help with ideas?
We have thousands of promotional items to choose from. With everything available from your standard coffee cups and pens to items that could follow your trade show theme, we can help you find something that fits your budget and makes the desired impression.

Are there art and digitizing fees?
Art and digitizing fees are one-time fees unless changes are made to the design. The art fees are based on the complexity of the design for print. Digitizing fees are based on the total number of stitches in the design. All fees will be explained and quoted up-front. There is no art fee if you can provide the design in the proper vector format – common file types are .ai, .eps, and some .pdf. Vector means non-resolution dependent, these files do not use pixels and can be easily resized without loss of quality.

How is pricing determined?
Screen-printing is based upon the number of colors used in the design along with the number of locations being printed. Embroidery is based on the total number of stitches in the design. Screen-printing tends to be less expensive for larger quantities, but it can depend on the complexity of the design.

Why must I approve the artwork before my order will be produced, especially if it is just words?
In order to ensure customers receive the design and colors they desire, all new or revised artwork requires approval as part of our commitment to quality and service. The art approval information will have the location of the decoration, colors to be used, and sizing. This allows the customer to double-check all of the information along with spelling and various other minute details while eliminating the possibility for error.

Are there minimum quantities?
There is a minimum of 10 items for screen-printing due to the involvement of the set-up process; there is no minimum for embroidery. Specialty product minimums will vary by item. If you have additional questions, please feel free to contact us.

Are you licensed for my school or organization?
There are a variety of license types, programs, and specifications, so let us know who you are working with and we’ll see what we can do! We are currently licensed with local colleges such as Virginia Tech, Radford University, and a variety of Greek sororities and fraternities through Affinity Greek licensing.